Our FAQs

Yes. We offer free shipping on all retail orders Australia wide. See Shipping Information.

Our usual shipping dispatch time frame is 1-4 business days.  

Yes. We ship to PO boxes and parcel lockers.

Please contact us via email at info@flou.com.au where we can help you out. 

Yes, we offer trade accounts. Please contact us to enquire.

Your linen products should be machine washed on a cold gentle cycle using mild detergent. Do not bleach or dry clean. Wash with like colours and fabrics only.

Click here to see our full care recommendations.

Enzyme washing is a method of pre-washing linen fabrics. 

Enzyme washing is a process of pre-washing linen with enzymes in an industrial washing machine. Enzymes are proteins which are used in this washing process to soften the textile and reduce shrinkage. It is a preferred method of pre-washing linen as it is an environmentally friendly process. The enzyme is biodegradable and will break down in the water. Additionally, this method of pre-washing textiles, is gentle on the fabric in comparison to other methods,, which can damage fibers in the fabric. All linen products at Flou have been enzyme washed to create a quality end result.

We accept all major credit cards, as well as PayPal and After-pay.

Yes, they are. See our full care instructions.

We offer free shipping for all orders over $99 and accept returns on all products, provided they are unused, and within the 30 day period of you receiving you order.

Follow our Instagram page @floutextileanddesign for styling inspiration, behind the scenes and some great lifestyle content.