Privacy policy

Our Privacy Policy:

This Policy describes how rendrthelabel.com.au (the “Site” or “we” in this policy) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

This Privacy Policy applies to products and services offered by us, and by using our services you agree and consent to the collection, use and disclosure of your information in connection with providing you our services.

This Privacy Policy and your use of our services, including the website, is governed in all respects by the laws of Victoria, Australia and you agree to submit to the exclusive jurisdiction of the courts of Australia.

 

What Information We Collect and How We Collect It

We collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. The types of personal information we collect and use information depending on your interaction and transactions with us, including:

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, PayPal & Afterpay. This will also be shared with our shipping partners Australia Post, Couriers Please, Aramex, TNT, Allied Express & Startrack.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
  • Purpose of collection: to provide customer support tailored to your specific enquiry.
  • Source of collection: collected from you.

Sharing Your Personal Information With Third Parties

We share your Personal Information with a number of providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Our online store platform, Shopify. You can read more about how Shopify uses your personal Information here: https://www.shopify.com/legal/privacy.
  • Approved technology services e.g., application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and to analyse data.
  • Business advisors, including lawyers, accountants, insurance, recruitment advisors and agencies, auditors or other professional service providers to the extent reasonably required.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

Marketing/Advertising and Opting Out

By providing your address, email address and contact number to flou.com.au or its related parties and partners, you consent to flou.com.au contacting you for the purposes of targeted marketing/advertising. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS or phone. 

 

Using Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.


Retention And Security Of Personal Information

When you place an order through the site, we will retain your personal information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please contact us via our details below.

While we endeavour to protect the personal information of users of the site, we cannot guarantee the security of information you disclose online. You disclose that information at your own risk. You should be aware that no method of transmission over the internet or method of electronic storage is 100% secure. You can also help protect your personal information by keeping your account details confidential, limit access to your computer and log out after use. We encourage you to use a unique and strong password. If you become aware of unauthorised access, please let us know as soon as practicable.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. 

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

We may update this Privacy Policy from time to time without notice in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Please check this page to see if any changes have been made.

 

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@rendrthelabel.com.au or by mail using the details provided below:

Rendr, P.O. Box 3010, Ripponlea, VIC, 3185

For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at  www.oaic.gov.au.